Shipping policy
1. Dispatch Time
Orders are typically dispatched within 2-3 business days (Monday to Friday, excluding UK Bank Holidays). During peak seasonal periods, dispatch times may slightly increase.
2. Shipping Methods & Costs
We use Royal Mail Tracked services for all orders to ensure security and visibility.
- UK Standard: Free (2-3 business days).
- UK Next-Day: £13 (next business day delivery if ordered before 1pm).
- Europe: 3-5 business days.
- US: 6-7 business days.
- Rest of World: 7-8 business days.
Note: Delivery times are estimates provided by the carrier and are not guaranteed.
3. PO Box Deliveries
We deliver to PO Box addresses. Please ensure "PO Box" is clearly stated in the address fields at checkout. Taro's Wish is not responsible for delays or failed deliveries caused by missing PO Box identifiers.
4. Tracking Your Order
Once dispatched, a tracking number will be sent via email.
UK Tracking: You can track it on royal mail website.
International Tracking: Once the parcel leaves the UK, it is handed to the destination country's local postal partner. You can track it on their official website (e.g., USPS for USA, La Poste for France) using the same tracking number for more detailed local updates.
5. Taxes & Duties
5.1 UK Orders
All prices shown on our website are inclusive of UK VAT at the prevailing rate. No additional taxes will be charged at checkout or upon delivery.
5.2 USA & Select EU Orders (DDP)
We offer a Delivered Duty Paid (DDP) shipping service for orders delivered to the United States and our 9 supported EU countries (Austria, Finland, France, Germany, Ireland, Italy, Malta, Spain, and Sweden).
Under DDP shipping, all applicable local VAT, import duties, and customs fees (including relevant EU customs duty calculations) are calculated and fully prepaid at checkout.
Because all customs documentation and fees are pre-filed electronically, your package bypasses standard local customs payment delays, ensuring faster and seamless delivery with no additional taxes or courier handling fees upon arrival.
5.3 Other International Orders
For destinations not covered under our DDP service, standard international shipping terms apply. The recipient is solely responsible for any local VAT, customs duties, import taxes, or carrier processing fees assessed upon arrival.
5.4 Refused Shipments & Uncollected Parcels
If a parcel is returned to us due to unpaid customs duties, failure to clear customs, or refusal to accept delivery:
• Original shipping costs are non-refundable.
• A 20% restocking fee will be deducted from your refund.
• Any prepaid duties, non-refundable taxes, or return shipping fees incurred by us during the parcel's return journey will be deducted from the refund where applicable.
• If you wish to re-ship a returned parcel, please contact us. Additional re-shipping fees will apply.
6. Insurance & Risk
6.1 Standard Insurance
All orders include basic transit insurance provided by the carrier. For UK Tracked 48, this typically covers up to £75; for International Tracked, the standard cover is £50.
6.2 Liability Cap
Our liability for lost, stolen, or damaged parcels is strictly limited to the compensation amount successfully recovered from the carrier. Taro's Wish is not responsible for any value exceeding these standard limits unless additional insurance was purchased.
6.3 Risk of Loss
Risk passes to the Customer once the item is marked as "Delivered" by the carrier. We are not liable for theft, loss, or unauthorized removal of the parcel occurring after a successful delivery confirmation at the provided address. In such cases, the Customer is responsible for contacting the local carrier or local authorities to initiate an investigation.
6.4 High-Value Orders
If your order value exceeds the standard coverage (£75 UK / £50 International), we strongly recommend contacting ops@taros-wish.com prior to purchase to arrange additional full-value insurance.
7. First-Time Orders
To protect against fraud, first-time orders may be restricted to the Cardholder's Billing Address. If your shipping address differs, we may contact you for additional verification, which could delay dispatch.
8. Changing Your Shipping Address
Address changes must be requested via ops@taros-wish.com within 24 hours of ordering. We cannot guarantee changes once an order has entered the dispatch process. Requests must originate from the email address used to place the order.
Last Updated: 6 June 2026