Taro's Wish FAQ

All parcels are shipped from the UK with tracking. We primarily use Royal Mail Tracked, but may occasionally use DHL, UPS, or FedEx for urgent or express international orders upon request.

We ship to most countries worldwide through Royal Mail International, including:

• UK & Europe
• USA, Canada
• Australia, New Zealand
• Asia: China, Japan, Singapore, South Korea, Taiwan, and more
• Middle East & South America

For the full, official list of all countries Royal Mail delivers to, you can check their Country Guides here:

Royal Mail Country Guides

The easiest way is to start the checkout process. Simply enter your shipping address in the cart, if your country appears in the dropdown menu, we ship there!

If you don’t see your country listed at checkout, please contact us via email with your destination country, and we’ll verify if shipping is available for you.

If your country shows as unavailable at checkout, it’s usually just a small system glitch.

Just send us a quick message, we’ll fix it for you right away ♡

We usually dispatch all orders within 2–3 business days (Monday to Friday, excluding UK Bank Holidays).

Once dispatched, estimated delivery times are as follows:

• UK (Standard): 2–3 business days (Free)
• UK (Next-Day): Next business day (Order before 1pm)
• Europe: 3–5 business days
• United States: 6–7 business days
• Rest of the World: 7–8 business days

Please note: Delivery times are estimates provided by the carriers and are not guaranteed. Actual delivery times may vary due to customs inspections, postal delays, or peak seasonal periods.

Yes! If you place multiple orders before they have been dispatched, we are happy to combine them into a single shipment for you.

For any shipping overcharges resulting from the combined parcel, we’ll resolve this in one of two ways:

• Refund: We can refund the difference to your original payment method.
• Store Credit: We can issue the difference as store credit to use on your next order.

Please email us or leave a note at checkout with your previous order number(s), and let us know your preference (refund or store credit). We’ll take care of the rest! ♡

Once your order is dispatched, you’ll receive a tracking number via email.

You can track it through the link in your email or by logging into your account.

For international orders, Royal Mail will pass your parcel to a local delivery partner once it leaves the UK - tracking will continue on your country’s postal website using the same number.

It depends on your delivery country:

• USA & Select EU Countries (DDP Shipping):
  If your order is shipped to the United States or one of our 9 covered EU countries (Austria, Finland, France, Germany, Ireland, Italy, Malta, Spain, Sweden), we ship via DDP (Delivered Duty Paid). All applicable VAT and customs duties are calculated and fully paid at checkout. There are no additional charges or hidden fees upon delivery.

• All Other International Destinations:
  For countries not listed above, standard shipping terms apply. Any local customs duties, VAT, or carrier handling fees upon arrival remain the responsibility of the buyer.

Please see our Shipping Policy or our detailed EU DDP Shipping for full details.

If your parcel seems delayed, we recommend checking your tracking status first for any local delivery or customs updates.

If something still doesn’t seem right, please contact us with your order number, we’ll be happy to investigate and check the parcel status for you!

Please note regarding lost parcels:
Per official carrier policies (such as Royal Mail), a parcel can only be officially declared lost after:

• UK Orders: 10 working days after the estimated delivery date.
• International Orders: 20–25 working days after the estimated delivery date (depending on destination).

If your parcel has passed these timeframes, please reach out to us right away, and we will handle the lost parcel claim and arrange a solution for you.

- UK orders: Royal Mail Tracked includes insurance up to £75.
- International orders: Royal Mail International Tracked includes insurance up to £50.

If you’d like higher coverage for valuable items, please contact us for a shipping quote before placing your order.

If your parcel has already cleared customs but suddenly shows “Return to Sender,” don’t worry - this usually points to a delivery issue within the destination country, not a customs problem.

Common reasons include:
• The courier couldn’t access the delivery address (for example, apartment building or gated property).
• No one was available to sign for the parcel, and it wasn’t collected in time.
• The address was incomplete or missing apartment/unit details.
• The parcel was damaged, refused, or mis-scanned by the courier’s system.

If your order is a larger or heavier box, it will usually require a signature by default, so the courier won’t leave it unattended - this can sometimes trigger a “return” scan if multiple delivery attempts fail.

What you can do:
• Check that your delivery address is correct, including apartment or unit number.
• Contact your local postal service or courier (the one handling delivery in your country — not Royal Mail, as Royal Mail transfers parcels to your local carrier after customs) and provide your tracking number to check if it’s being held or scheduled for redelivery.

What we’ll do:
Based on your parcel’s situation, we’ll also monitor the tracking from our side.
If the parcel does return to us, we’ll reach out right away to arrange a resend or refund once it arrives safely back.