FAQ

All parcels are shipped from the UK with tracking. We use Royal Mail Tracked and occasionally UPS or FedEx for international parcels.

We ship to most countries worldwide through Royal Mail International, including:

• UK & Europe
• USA, Canada
• Australia, New Zealand
• Asia: China, Japan, Singapore, South Korea, Taiwan, and more
• Middle East & South America

For the full, official list of all countries Royal Mail delivers to, you can check their Country Guides here:

Royal Mail Country Guides

The easiest way is to start the checkout process. Simply enter your shipping address in the cart — if your country appears in the dropdown menu, we ship there!

If you don’t see your country listed at checkout, please contact us via email with your destination country, and we’ll verify if shipping is available for you.

If your country shows as unavailable at checkout, it’s usually just a small system glitch.

Just send us a quick message, we’ll fix it for you right away ♡

We usually dispatch within 2–3 business days.
Delivery time:
• UK: 1–2 business days
• Europe: 4–7 business days
• Rest of the World: 7–8 business days

Please note that actual delivery time may vary due to customs inspections, postal delays, or other factors beyond our control.

Yes! If you place multiple orders before they have been dispatched, we are happy to combine them into a single shipment for you.

For any shipping overcharges resulting from the combined parcel, we’ll resolve this in one of two ways:

• Refund: We can refund the difference to your original payment method.
• Store Credit: We can issue the difference as store credit to use on your next order.

Please email us or leave a note at checkout with your previous order number(s), and let us know your preference (refund or store credit). We’ll take care of the rest! ♡

Once your order is dispatched, you’ll receive a tracking number via email.

You can track it through the link in your email or by logging into your account.

For international orders, Royal Mail will pass your parcel to a local delivery partner once it leaves the UK - tracking will continue on your country’s postal website using the same number.

Taxes and customs depend on your country and the parcel’s value. These are paid by the buyer unless otherwise stated.

For USA orders, we ship via DDP (Delivered Duty Paid) — this means there are no additional charges when your package arrives.

Please see our Shipping policy for full details.

If something doesn’t seem right, please contact us with your order number - we’ll help check your parcel’s status.

Please note that Royal Mail only accepts lost parcel claims after 10 working days (UK) or 25 working days (international), and we’ll assist with the claim process if needed.

- UK orders: Royal Mail Tracked includes insurance up to £75.
- International orders: Royal Mail International Tracked includes insurance up to £50.

If you’d like higher coverage for valuable items, please contact us for a shipping quote before placing your order.

If your parcel has already cleared customs but suddenly shows “Return to Sender,” don’t worry - this usually points to a delivery issue within the destination country, not a customs problem.

Common reasons include:
• The courier couldn’t access the delivery address (for example, apartment building or gated property).
• No one was available to sign for the parcel, and it wasn’t collected in time.
• The address was incomplete or missing apartment/unit details.
• The parcel was damaged, refused, or mis-scanned by the courier’s system.

If your order is a larger or heavier box, it will usually require a signature by default, so the courier won’t leave it unattended - this can sometimes trigger a “return” scan if multiple delivery attempts fail.

What you can do:
• Check that your delivery address is correct, including apartment or unit number.
• Contact your local postal service or courier (the one handling delivery in your country — not Royal Mail, as Royal Mail transfers parcels to your local carrier after customs) and provide your tracking number to check if it’s being held or scheduled for redelivery.

What we’ll do:
Based on your parcel’s situation, we’ll also monitor the tracking from our side.
If the parcel does return to us, we’ll reach out right away to arrange a resend or refund once it arrives safely back.